Customer Journey Mapping | Daniel Sunden + John Flitcroft

Update: 2017-09-01

Description

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com!

One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey.

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Customer Journey Mapping | Daniel Sunden + John Flitcroft

#box-pro-ellipsis-17665313570445{-webkit-line-clamp:2;}Customer Journey Mapping | Daniel Sunden + John Flitcroft

Customer Journey Mapping | Daniel Sunden + John Flitcroft

Customer Journey Mapping | Daniel Sunden + John Flitcroft